Help lines are no help

Our wireless internet connection went on the fritz yesterday so I spent a little over two hours on the phone with the technical support people. I can't think of anything that drives me any more insane. It might help if I understood computer jargon and the reasons behind the things they were telling me to do, but I don't and therefore the whole process makes me nervous. And then there's the language barrier thing. Sometimes as hard as I strain I just can't make out what they're saying. Pooey.

After two hours of repeatedly telling me to ping things and type in "ip config" and some other garbledy guck, I was still having problems so the rep told me to find the disc for the network adapter and reinstall that. She said she had reached the end of the help that she could offer me and with that she hung up. Dang it! But she gave me a case number and said to call back later if I was still having problems. So I waited four minutes and called back and got a different rep. She took me through some of the same steps, and then told me to unplug both the modem and the wireless router and wait thirty seconds, then plug the modem back in and wait thirty seconds, and then plug the wireless router back in. This simple unplug/plug process solved all of my problems. Aaaah! Why didn't we try this in the first place? The good thing is, I took notes on the specific order of things in the unplug/plug process so I'll be prepared for the next time this thing crashes.

I stressed out five pounds yesterday. The computer problems just added to a sick feeling that I already had over something else that will turn out okay in the long run, but for now has my stomach in knots. I'm sure I'll blog about it in the coming days. I love you all!